Terms and Conditions What is an airport transfer?
When you book holiday or city accommodation and flights separately - you will need transportation to get you from the airport to your accommodation and back again. Our company is one of the Largest Independent Transfer suppliers in Poland and can guarantee you a pleasant trip.
What service you offer?
Private Taxi - You will have a clean, private A/C vehicle exclusively for your party, no sharing, mostly VW Passat or Mercedes. All prices quoted are for the vehicle and not per person.
Premium Transfer - This will be in a Mercedes or similar luxury car with your own driver, no sharing.
Shuttle bus service - This is were you share your ride to your hotel / apartment with other passengers travelling in the same direction. Economy service.
Limousine (Limo) - You will get a uniformed chauffeur in your exclusive Limousine who will carry your baggage etc. It will be a minimum of an E class Mercedes or similar. No sharing.
Stretch Limousine - These carry upto 7 persons with all the luxury that you can imagine inside including a bar etc. No sharing.
Minibus - These come in many sizes and are for exclusive use by your party only, no sharing.
Executive minibus - These will have fewer seats than a normal minibus and usually leather reclining and or with armrests and high backs, some with work tables etc, your driver will be a uniformed chauffeur.
Coaches - These come in all sizes as listed on each results page. If you require other sizes please contact Customer Services.
How do I contact the PolandTransfer Central Reservations Office?
You can call us. Alternatively you can text us, email us, skype us or use ICQ.
Can I book on line?
Yes, Just enter the details on the ‘Instant Online Quote’ form and will automatically receive a quote. It is then up to you if you would like to make a booking.
Do I have to book online? Can I speak to someone?
Our online booking process is clear and easy to understand. But if you prefer to speak to us you can make a booking on the phone via our reservations line on: lines are open 11:00-19:00 CET monday to friday. Please Note: The prices may vary from online prices, if booking over the phone.
How do I know if my reservation is confirmed?
At the time of booking you will receive a Reservation Request, which will then be confirmed by our office. On confirmation of your booking you will receive a Transport Voucher which contains important travel information, which you should print and carry with you when you travel. Keep this safe and put it with your travel documents. If you do not receive your Transport Voucher by email please contact us.
How early do I need to book my car?
We can provide service within 15 minutes sometimes, but the earlier the better. However, 24 hours would be recommended. If you are making a last minute booking it is best to call, If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.
Can I book if the party consists of more than 8 passengers?
We can provide you a service for any number of passengers using coaches or with a combination of vehicles, please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey.
What happens if I haven’t received confirmation and my transfer is imminent?
Please call us and we will deal with your booking as quickly as possible.
Can I change some data before leaving home?
Don`t worry if your flight details change - these can be amended by you. You will be given contact numbers to help you.
Can I cancel my booking?
Yes, you can cancel a booking. Please contact our Helpdesk. Terms and Conditions might Apply.
How do I find my driver?
In most cases your driver will be waiting in front of your arrival gate near the airport information desk with our sign bearing the lead name of your group. This may however vary depending on service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details. Wherever possible we will supply you with the name and mobile/cell phone number of your driver. The easiest way of finding the desk is to ask someone.
What happens if I cannot find my driver?
Having ensured that you have correctly followed the Airport Instructions on your Transport Vouchers, contact our emergency number supplied on your Transport Voucher quoting your transfer booking reference number or your name and our experienced staff will be able to assist.
How long will I have to wait at the airport?
If you have booked a Private Transfer your driver should be ready to depart as soon as your group has arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly as possible to your destination. Where flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you have booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Transport Voucher. If you have been delayed please contact our office on the number provided on your Transport Voucher to organise transport on the next available Scheduled Shared Transfer.
I have lost my luggage. Will you collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.
I have left something in the vehicle. How do I get it back?
Please contact us on the number provided on your Transport Voucher or contact our Central Reservations. We will then endeavour to have the items returned to you. A charge may be applicable.
What happens if my flight is delayed or early?
If your flight is early or subject to delays, we will track your flight`s progress and send your driver at the new expected time of arrival and there are no additional charges if your flight is delayed.
A lot of our work is corporate based so if you are booking a transfer for other people you need not worry, we will give them the professional quality service they would expect.
What happens if my flight is cancelled?
Contact us as soon as possible, we will have monitored the flight and as a result we will not have send a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.
What happens if my flight is diverted to another airport?
Contact us as soon as possible. We will not dispatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be incurred.
What if I miss my flight?
Contact us as soon as possible. We will have monitored the flight as a result we will have dispatched a driver. If you fail to inform us and the driver is dispatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the dispatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.
Where do I meet my driver when the Pickup is from a Hotel?
For the hotel pick-up, the driver will meet the customers by the reception area of the hotel.
Where do I meet my driver when the Pickup is from a Station?
Simply get off the train and wait for your driver.
He will find you.
Where do I meet my driver when the Pickup is from a Station?
Simply get off the train and wait for your driver. He will find you.
Do you offer discounted rates for children or babies?
Majority of our transfers are private transfers so you pay per run. In case of shared transfers we charge the same rate for all occupied seats. Please note that sometimes babies are not allowed to travel on an adult’s lap. Our prices are very competitive though with other major transfer companies so we ask you to check!
Can you provide child seat?
Yes we can – free of charge. Please inform us at the time of booking if you require child seat.

Notice that as per the EU directive 2003/20/EC the following applies:

Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver`s responsibility to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.
Licensed vehicles are subject to the following rules:
• Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
• For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken.
Wheelchair. Is this a problem?
No, not at all. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible, so that we can ensure that the correct vehicle is booked to meet your needs.
Do you charge more because of traffic?
We charge per mile not per minute so you don`t need to worry about traffic - just sit back and relax in the comfort of our clean, comfortable and air-conditioned vehicles as our experienced drivers deliver you safely to your destination.
Can I have a receipt?
Your email Transport Voucher is your receipt however you can get a receipt by request from your driver. If you have paid online then you will receive a receipt by email.
How long is the journey to the resort?
Approximate direct journey times are displayed on your Transport Voucher. These times may vary depending on the service booked, or at peak times or if road conditions are poor.
I have lots of luggage, will there be room?
Please inform us at the time of booking if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers or other oversized items to ensure that we will send an air conditioned vehicle tailored to the number of passengers and the luggage requirements specified by you. Should you fail to notify us at the time of booking, you will be liable for any additional costs incurred in the carriage of such items.
Can we stop off at the supermarket or to pick up property keys en route?
Only by prior arrangement and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.
Can you pick me up at an Airport Hotel rather than the Airport itself?
Only by prior arrangement (see Transport Voucher for contact details) and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.
Is the transfer direct or do we stop en route?
Private Transfers are direct and door-to-door. Shared Transfers and Scheduled Shared Transfers may be subject to brief stops to collect or drop-off other clients, or as part of the scheduled service.
Does the driver speak English?
In most cases our drivers speak English [80% of our crew], although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.
In such case driver will call help desk in case asistance will be needed.
Does the transfer vehicle have seat belts?
All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supplied in vehicles with seat belts. All transfers are supplied in line with local regulations. If you wish to have a coach supplied with seat belts please inform us.
What type of vehicles do you have?
The majority of our cars are new model Mercedes Vito minibus, or an equivalent vehicle. However other vehicles will be used to specifically accommodate your group, whatever the size.
Do you operate a fixed price policy?
Our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. Credit or debit card payment may incur a processing fee.
Are your prices per car or per person?
It depends on service choosen by you. Majority of our service is private and our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.
Is it more expensive to use your service than to get a taxi at the Airport?
No, in fact it is cheaper, especially on longer trips.
Will you meet us anytime of day or night?
Yes we provide a 24 hour service. We will meet you at any time of day and there is no extra charge for unsocial hours.
Which airports do you service?
The majority of Polish Airports, with a meet and greet service.
What area do you cover?
We can provide service in most parts of Poland, but if for any reason we can`t we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can.
Is Your Company licensed and fully insured?
Yes, We are fully licensed. Our license number is 0019027. All our vehicles are also insured
What is a PCO Licence?
Public Carriage License is a license which enables us to carry out private hire assignments as to the regulations set down by the Polish government
Are your drivers licensed?
Yes, all of our drivers have PCO permits and have gone through extensive in-house training to ensure their knowledge of driving, safety, customer service and our technology is the best in the industry.
How long have you been providing a private transfer service?
We have been providing a private transfer service since 5 years. Our drivers are fully trained and licensed.
Can I smoke in the car?
No. We operate a strict non smoking policy in all our vehicles.
How can I pay for this service?
We accept cash and all major credit cards payment. You have to inform us about credit card payment when booking by ticking special box (credit card payments are subject to a processing fee).
Do I need to pay in advance?
No you do not need to pay in advance. You may pay cash to the driver after the journey is completed.
Terms and Conditions
We accept credit cards


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